Support

Support guides

Get quick, practical answers to your equipment questions.

Orders & lead times

Ask about stock windows and bay packs.

Care & consumables

Lens, tips, filters, and collet care.

Warranty notes

What we cover and what OEM owns.

Showroom hours

How to book a continuing hour.

Training hours

First-shift training before rate opens.

Returns

When a fixture or crib pack can come back.

Everyday support for your machine team

When you need clear answers about your Feature equipment, our support guides are the place to start. We cover day-to-day care, recommended consumables, and what to watch for in maintenance to keep your machines accurate and compliant. Advice is specific to each equipment family, routers, plasma tables, fibre lasers and more.

For warranty queries, repairs, or checking part compatibility, you'll find step-by-step help here. If you need to plan operator training or want to book a visit to see machines cutting at our Sunnyrock machine hall, our support covers all the details.

If you face production downtime due to power cuts, compressed air issues, or dust build-up, use these guides for practical checks and recovery steps tailored to South African workshop conditions.

  • Consumable and care tips for each machine type
  • Warranty and returns process explained
  • Booking training or machine demos
  • Advice for operator safety and compliance

Getting fast help and what to include in your message

For the quickest support, use our contact form and include your machine family, serial number if you have it, and a clear summary of the issue. Photos or a short video help us diagnose problems before we call you back.

Mention any changes since the last service, like new noises, error codes, or changes in cut quality. For orders and lead time questions, let us know which accessories or consumables you need, and if you want to collect at a showroom or need delivery to site.

Booking a hands-on demo or operator training? Tell us your location and how many team members need training. Our crews cover Gauteng, Cape Town, Durban, Gqeberha, Bloemfontein and Mbombela, with most large machines seen at Sunnyrock in Germiston.

  • Machine family and serial number
  • Photos or a short video
  • Description of the fault or question
  • Any changes since last use or service
  • Your preferred showroom or delivery location

Talk to the equipment team

Find practical support for your CNC machine, from care and consumables to warranty, orders, and returns. Send a message through our contact form for help from our Sunnyrock team.

Send us a messageView equipment